Essential
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Security, consent memory, and core site features.
Free Tool
Multi-Agent Routing
Website widget that routes visitors to multiple WhatsApp agents by department.
01
Configure team routing
Add agents by department — visitors pick who to chat with on your site.
Widget text
Team members
No match
Step-by-step instructions
Route website visitors to the right team member on WhatsApp. Add agents with labels, numbers, and avatars — one widget, multiple chat options.
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Add team agents
Enter name, role, WhatsApp number, and optional avatar for each agent.
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Set widget title and greeting
Write the header customers see before choosing an agent.
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Preview routing panel
Test how the multi-agent picker looks on mobile.
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Embed on your website
Copy script and paste before </body>. Visitors pick an agent and open the correct chat.
Frequently asked questions
Common questions about Multi-Agent Routing — answered for quick reference and search engines.
How many agents can I add?
Add as many as needed. Keep the list short (3–5) for best UX.
Does this distribute chats automatically?
Visitors choose an agent. For round-robin automation, use WhatSender Pro or WhatsApp Business API.
Can each agent use WhatsApp Business?
Yes. Each number can be a separate Business account on its own device.
Will it work on Shopify?
Yes. Paste the embed in theme footer or custom liquid section.
About Multi-Agent Routing
Route website visitors to the right team member on WhatsApp. Add agents with labels, numbers, and avatars — one widget, multiple chat options.
This free tool runs entirely in your browser. No signup, no data stored on our servers — your numbers and messages stay private on your device. Browse all free WhatsApp tools.