Skip to content
Support Buy Now
Support

Report a bug

Crashes, QR failures, activation errors, or campaign bugs — submit a Support enquiry with version info and steps to reproduce. We track every report with a reference number.

Jump to guide Open support form
Bug report flow

From quick fix to tracked ticket

Creative mockups of the app, support form, and WhatsApp follow-up — so your report reaches engineering fast.

01 Quick fixes Restart & reconnect Read step → 02 Support form Tracked ticket Read step → 03 Repro steps Version & screenshots Read step → 04 Support folder Runtime installers Read step → 05 WhatsApp Quote ENQ ref Read step →
Bug reports

How to report issues properly

Five chapters with desktop status, support form, Support folder, and WhatsApp mockups — structured reports get fixed faster.

01

Try quick fixes before reporting

Many issues clear after a restart, update, or reconnecting WhatsApp.

01

Restart & reconnect

Before opening a bug report, rule out session, browser, and network glitches.

  1. Close WhatSender Pro completely and reopen from the desktop shortcut.
  2. Disconnect and scan the WhatsApp QR code again if messages stall.
  3. Confirm Windows 10/11 64-bit and that antivirus is not blocking the app.
  4. Install the latest build from your purchase email download link.
Step preview
SYSTEM STATUS READY

Try reconnect before filing a bug — fixes most send stalls.

02

Open the support enquiry form

Structured reports get tracked with a reference number — faster than random emails.

02

Choose Support enquiry

Go to https://www.whatsenderpro.com/support-whatsender/ and select Support enquiry for crashes, QR scan failures, activation errors, campaign bugs, and API setup issues.

  1. Enquiry type → Support enquiry.
  2. Fill name and email so we can reply.
  3. License / order email — helps us find your license tier.
  4. Subject line in message: “Bug report — [short title]”.
Step preview
Bug report

Support enquiry

Tracked ticket with reference number

Transaction release
Support enquiry Crashes, QR, campaigns, API
screenshot_qr_error.png attached
03

Describe the bug clearly

Good bug reports include version, Windows build, and exact steps to reproduce.

03

What to include in your message

Copy this checklist into your enquiry so engineering can reproduce the issue on Windows.

  1. App version (e.g. Business Edition v25.5.0.0) from the activation or About screen.
  2. Windows version (Settings → System → About).
  3. Edition: Standard or Business.
  4. Steps: what you clicked before the error appeared.
  5. Expected vs actual result.
  6. Screenshot or screen recording if possible.
Step preview
Bug report

Support enquiry

Tracked ticket with reference number

Transaction release
Support enquiry Crashes, QR, campaigns, API
screenshot_qr_error.png attached
04

Support folder & installers

For install/runtime errors, mention missing components from the Support folder.

04

When Excel import or browser fails

Program Files → WhatSender Pro → Support contains redistributables. Tell us which installer you ran and any error code.

  1. Note the exact error text or Windows dialog.
  2. List any installers you ran from the Support folder.
  3. Mention if Smart App Control or Defender blocked the app.
Step preview
C:\Program Files\WhatSender Pro\Support\
  • AccessDatabaseEngine_X64.exe Excel .xlsx import
  • MicrosoftEdgeWebview2Setup.exe Business Edition browser
  • vc_redist.x64.exe Visual C++ runtime
  • AccessDatabaseEngine.exe 32-bit Excel engine

Right-click each missing component → Run as administrator → restart WhatSender Pro.

05

Urgent issues & follow-up

Use WhatsApp for live chat after you submit the form — quote your reference number.

05

Chat with reference number

After submitting the enquiry form you receive a reference (ENQ-…). Share it on WhatsApp so support can pull your ticket instantly.

  1. Submit the web form first — creates a tracked ticket.
  2. Open WhatsApp support from the Support page.
  3. Send: reference number + one-line summary + screenshot.
  4. Mon–Sat 10 AM – 7 PM IST for fastest response.
Step preview
WhatSender Support Typically replies in minutes

Hi — I submitted a bug report.

ENQ-20260819-A3F9C2

QR scan keeps disconnecting. Screenshot sent on email.

Thanks! We found your ticket. Try clearing Chrome cache in app settings — we’ll follow up if needed.

Always quote your ENQ reference so support links chat to your ticket.

FAQ

Bug report FAQ

What counts as a bug vs a setup question?

Setup questions (install, license activation, Meta API keys) are still Support enquiries — describe what you tried. A bug is when the app crashes, features break after an update, or behavior differs from the docs after correct setup.

Should I attach screenshots?

Yes. Screenshots of error dialogs, the activation screen, or Chrome download failures help us diagnose faster. You can also email support@whatsenderpro.com with your enquiry reference.

How fast do you fix bugs?

Critical crashes are prioritized. Many fixes ship in the next release — check the Changelog. We reply to enquiries within 1–2 business days with workarounds when a patch is pending.

Ready to report?

Submit your bug with screenshots

Include app version, Windows build, and reproduction steps. Check the Changelog after we ship a fix.

Report a bug View changelog