Refund & Cancellation

Please review our refund policy carefully before making a purchase. Our software provides digital tools that are instantly accessible upon license activation.

WHATSENDER PRO licenses are digital goods delivered electronically. Once access is granted, the product value is considered fully delivered.

This Refund & Cancellation Policy forms part of your agreement with WHATSENDER PRO together with our Terms of Service and Privacy Policy.

Before purchasing, it is the user's sole responsibility to ensure their hardware and software environment (Windows OS, .NET Framework, stable internet connection, and clean IP address) meet the requirements for WHATSENDER PRO. Failure to provide a compatible environment or personal technical inability to use the software is not grounds for a refund.

• Windows 10 or Windows 11 (64-bit) is required. macOS, Linux, mobile, and web-only environments are not supported.
• Administrator privileges may be required for installation, firewall exceptions, and driver components.
• Antivirus, VPN, proxy, or corporate network restrictions that block the software are the user's responsibility to resolve.
• Purchasing the wrong edition (Standard vs Business) due to buyer oversight is not automatically eligible for exchange or refund.

Given the nature of the product i.e., a software that helps you send messages to your audience which works right from the start of your license, no refunds shall be provided once the license key is activated or after payment.

Core Criteria

International Purchase Exception

For all international transactions, no refunds shall be provided regardless of whether the license has been activated or not.

Requests for review must be made immediately. If the license is activated, the sale is final.

Technical issues must be reported within 24 hours. If our support team cannot resolve a confirmed software bug, a refund may be evaluated at our sole discretion.

"Wrong OS" (e.g., buying for Mac when our software is Windows-only) is not an eligibility criterion as requirements are clearly stated on the website and checkout pages.

Personal Technical Ability

Lack of technical skill or familiarity with Windows software operations on the user's part is not a valid reason for a refund if the software is functioning as intended.

The following situations are expressly non-refundable under all circumstances:

1. 01 WhatsApp or Meta account suspension, quality rating drops, or number blocking by the platform provider.
2. 02 Failure to obtain opt-in consent, spam complaints, or recipient "Report Spam" actions.
3. 03 Third-party API outages or policy enforcement (Meta Cloud API, Google API, Twilio, AI providers).
4. 04 User-configured delays, warm-up settings, sending volume, or campaign strategy outcomes.
5. 05 License transfer requests after activation on a different machine.
6. 06 Promotional, discounted, reseller, or bulk-purchase licenses unless required by mandatory local law.
7. 07 Payment gateway fees, currency conversion charges, or bank transfer costs.
8. 08 Renewal payments for expired licenses where the user failed to renew before expiration.
9. 09 Change of mind, unused license time, or discontinued business need after purchase.

No refunds shall be given in case any of the client's WhatsApp numbers got blocked by their respective service provider or the target audience. This is because the situation varies from client to client and completely depends on the use case.

Marketing vs Spam

WHATSENDER PRO is meant only for marketing (sending newsletters or offers to your subscribers), not for spamming. Misuse leading to blocks is not refundable.

Operation Continuity

We depend on the WhatsApp web server and API. In any case of discontinuity of our operations, we may not be able to provide updates and support from that time onwards. Your existing apps will keep working as is (if WhatsApp does not make changes). No refunds will be provided in such a scenario.

We do not provide refunds for problems originated from WhatsApp or if your numbers are blocked or suspended by WhatsApp native systems.

Temporary or permanent feature loss caused by Meta policy updates, Cloud API pricing changes, or template rejection is not a software defect.

WHATSENDER PRO licenses are time-bound (3-month, 6-month, or 1-year plans). Cancellation of future use does not entitle you to a pro-rata refund for unused time.

You may choose not to renew when your license expires. No automatic refunds are issued upon non-renewal.

Deleting the software, uninstalling, or stopping usage does not cancel your financial obligation for the purchased license period.

Reseller or agency bulk orders are final upon key delivery unless a separate written agreement states otherwise.

WHATSENDER PRO maintains a zero-tolerance policy towards "Chargeback Fraud" or payment dispute abuse.

• Duplicate chargeback attempts across multiple payment methods may be aggregated for fraud review.
• Sharing, reselling, or publishing license keys obtained through fraudulent chargebacks is prohibited.
• We reserve the right to pursue legal remedies for intentional payment abuse.

To request a refund review, please write to us at sales@whatsenderpro.com with your transaction details and we will assist you further. Approval is at WHATSENDER PRO's sole discretion and is not guaranteed.

Required Details

• Proof of purchase (receipt or transaction ID).
• The license key provided to you.
• A detailed explanation of the issue or reason for the request.
• Screenshots, logs, or support ticket reference if reporting a technical defect.
• The email address used at checkout and the machine name where the license was activated.

All requests are processed after thorough verification by our sales department.

Approved refunds, if any, are returned only to the original payment method and may take 7–21 business days depending on your bank or payment provider.

Partial refunds are never issued. Approved cases receive a full refund of the license purchase amount only, excluding non-recoverable payment processing fees.

For technical support before requesting a refund, contact support@whatsenderpro.com within 24 hours of purchase.