Refund & Cancellation

Please review our refund policy carefully before making a purchase. Our software provides digital tools that are instantly accessible upon license activation.

WHATSENDER PRO licenses are digital goods delivered electronically. Once access is granted, the product value is considered fully delivered.

This Refund & Cancellation Policy forms part of your binding agreement with WHATSENDER PRO together with our Terms of Service, License Agreement, Privacy Policy, Anti-Spam Policy, and Cyber Law & IPC Compliance Policy.

In the event of conflict between policies, the Terms of Service and License Agreement prevail unless mandatory consumer law requires otherwise.

Before purchasing, it is the user's sole responsibility to ensure their hardware and software environment (Windows OS, .NET Framework, stable internet connection, and clean IP address) meet the requirements for WHATSENDER PRO. Failure to provide a compatible environment or personal technical inability to use the software is not grounds for a refund.

• Windows 10 or Windows 11 (64-bit) is required. macOS, Linux, mobile, and web-only environments are not supported.
• If you only have macOS or Linux, do not purchase. Wrong-OS purchases are your responsibility and are strictly non-refundable.
• Future release of macOS or Linux versions will not retroactively qualify prior Windows-only purchases for refund or cancellation.
• Administrator privileges may be required for installation, firewall exceptions, and driver components.
• Antivirus, VPN, proxy, or corporate network restrictions that block the software are the user's responsibility to resolve.
• Purchasing the wrong edition (Standard vs Business) due to buyer oversight is not automatically eligible for exchange or refund.
• Failure to read system requirements, feature lists, or edition comparisons on the website before checkout is not grounds for refund.
• Inability to use Meta API, AI features, voice calling, or other Business Edition modules without your own paid third-party accounts is not a defect.

WHATSENDER PRO delivers software licenses electronically via email and/or your account dashboard. Delivery is deemed complete when the license key is sent to your purchase email or displayed at checkout — whichever occurs first.

Because the Software is downloadable and usable immediately, you acknowledge that the contractual performance begins upon delivery of the license key. Requesting a refund after receiving the key but before activation does not automatically entitle you to a refund.

All sales are final once payment is successfully processed, except where this policy expressly provides a limited discretionary review or mandatory law requires otherwise.

Given the nature of the product i.e., a software that helps you send messages to your audience which works right from the start of your license, no refunds shall be provided once the license key is activated or after payment.

Core Criteria

International Purchase Exception

For all international transactions, no refunds shall be provided regardless of whether the license has been activated or not.

Requests for review must be made immediately. If the license is activated, the sale is final.

Technical issues must be reported within 24 hours. If our support team cannot resolve a confirmed software bug, a refund may be evaluated at our sole discretion.

"Wrong OS" (e.g., buying for Mac when our software is Windows-only) is not an eligibility criterion as requirements are clearly stated on the website and checkout pages.

Duplicate purchases, accidental double checkout, or buying multiple keys for the same machine are generally non-refundable once keys are issued.

Refund reviews, if any, are evaluated solely at WHATSENDER PRO's discretion and do not create a precedent for future requests.

Personal Technical Ability

Lack of technical skill or familiarity with Windows software operations on the user's part is not a valid reason for a refund if the software is functioning as intended.

The following conditions are absolute. WHATSENDER PRO does not process refund or cancellation requests in these cases under any circumstances (except where mandatory law requires otherwise):

1. 01 Once activated: After a license key is activated on any machine, the purchase is final and non-refundable — even for one minute of use or if you deactivate immediately.
2. 02 Wrong purchase: Buying the wrong plan, wrong edition, duplicate key, or purchasing by mistake does not qualify for refund or exchange once the key is issued or activated.
3. 03 macOS or Linux: WHATSENDER PRO currently supports Windows 10/11 only. If you use macOS, Linux, ChromeOS, or any non-Windows system, you must not purchase. Refund requests citing incompatible operating system are not processed and are non-refundable.
4. 04 Wrong OS purchase: If you own macOS or Linux and wrongly purchased WHATSENDER PRO without verifying Windows requirements, your refund or cancellation request will be rejected and is non-refundable.
5. 05 Future platform support: If WHATSENDER PRO releases macOS or Linux versions in the future, that does not entitle you to cancel, exchange, or refund any license purchased before such release. Past wrong purchases remain final.
6. 06 Formatted PC: If you format, reset, reinstall Windows, or wipe your hard drive and lose access to an activated license, no refund is provided. You may request discretionary transfer (90% fee; not guaranteed).
7. 07 Stolen or lost PC: If your computer is stolen, lost, damaged beyond repair, or replaced, no refund is provided. License recovery is discretionary only and is not a refund.
8. 08 Broken hardware: Hardware failure, motherboard change, BIOS update, or device breakdown after activation does not entitle you to a refund.
9. 09 No longer want to use: Change of mind, closing your business, switching tools, or deciding not to use WHATSENDER PRO in the future — at any time during your license term — is non-refundable.
10. 10 Unused license time: Unused days, weeks, or months remaining on your license are not refundable. Stopping use does not cancel your financial obligation.
11. 11 Partial refunds: WHATSENDER PRO never issues partial, percentage-based, or pro-rata refunds under any scenario.

The following situations are expressly non-refundable under all circumstances:

1. 01 WhatsApp or Meta account suspension, quality rating drops, or number blocking by the platform provider.
2. 02 Failure to obtain opt-in consent, spam complaints, or recipient "Report Spam" actions.
3. 03 Third-party API outages or policy enforcement (Meta Cloud API, Google API, Twilio, AI providers).
4. 04 User-configured delays, warm-up settings, sending volume, or campaign strategy outcomes.
5. 05 License transfer requests after activation on a different machine (discretionary approval only; 90% fee applies if approved).
6. 06 Promotional, discounted, reseller, or bulk-purchase licenses unless required by mandatory local law.
7. 07 Payment gateway fees, currency conversion charges, or bank transfer costs.
8. 08 Renewal payments for expired licenses where the user failed to renew before expiration.
9. 09 Change of mind, unused license time, or discontinued business need after purchase.
10. 10 Expectation that bulk messaging will avoid WhatsApp blocks, bans, or delivery failures.
11. 11 Dissatisfaction with campaign results, reply rates, conversion rates, or ROI.
12. 12 Denial of a license transfer, reactivation, or machine-change request.
13. 13 Loss of license due to stolen PC, formatting, hardware failure, or user error.
14. 14 Termination or suspension for spam, cyber law violations, piracy, or Terms/EULA breach.
15. 15 Bank transfer delays, incorrect reference numbers, or user error during manual payment.
16. 16 Taxes, GST/VAT, customs duties, or government levies charged by payment providers or banks.
17. 17 Chrome extension issues when desktop license was the purchased product, or vice versa.
18. 18 Free tool usage on the website — free utilities are provided as-is with no refund entitlement.

Licenses purchased or used in violation of our Terms of Service, License Agreement, Anti-Spam Policy, or Cyber Law & IPC Compliance Policy are permanently ineligible for refund, transfer, or credit — regardless of activation status or remaining license term.

1. 01 Spam, phishing, harassment, or unlawful messaging activity.
2. 02 Use of scraped, purchased, or non-consensual contact lists.
3. 03 Piracy, license sharing, cracked software, or activation bypass attempts.
4. 04 Impersonation, fraud, or cyber offences under IT Act / IPC / BNS.
5. 05 Unauthorized resale, white-labeling, or commercial redistribution of license keys.
6. 06 Chargeback abuse or false non-delivery claims to payment providers.

No refunds shall be given in case any of the client's WhatsApp numbers got blocked by their respective service provider or the target audience. This is because the situation varies from client to client and completely depends on the use case.

Marketing vs Spam

WHATSENDER PRO is meant only for marketing (sending newsletters or offers to your subscribers), not for spamming. Misuse leading to blocks is not refundable.

Operation Continuity

We depend on the WhatsApp web server and API. In any case of discontinuity of our operations, we may not be able to provide updates and support from that time onwards. Your existing apps will keep working as is (if WhatsApp does not make changes). No refunds will be provided in such a scenario.

We do not provide refunds for problems originated from WhatsApp or if your numbers are blocked or suspended by WhatsApp native systems.

Temporary or permanent feature loss caused by Meta policy updates, Cloud API pricing changes, or template rejection is not a software defect.

WHATSENDER PRO licenses are time-bound (3-month, 6-month, or 1-year plans). Cancellation of future use does not entitle you to a pro-rata refund for unused time.

You may choose not to renew when your license expires. No automatic refunds are issued upon non-renewal.

Deleting the software, uninstalling, or stopping usage does not cancel your financial obligation for the purchased license period.

Reseller or agency bulk orders are final upon key delivery unless a separate written agreement states otherwise.

• Approved transfer permanently voids the license on the original machine.
• Only one discretionary transfer per license unless we agree otherwise in writing.
• The 90% fee does not extend or renew your license term.
• Fraud, chargebacks, or policy violations make you ineligible.

WHATSENDER PRO maintains a zero-tolerance policy towards "Chargeback Fraud" or payment dispute abuse.

• Duplicate chargeback attempts across multiple payment methods may be aggregated for fraud review.
• Sharing, reselling, or publishing license keys obtained through fraudulent chargebacks is prohibited.
• We reserve the right to pursue legal remedies for intentional payment abuse.
• Associated email addresses, payment methods, IP addresses, and machine identifiers may be permanently blocked.
• Chargeback fees, administrative costs, and collection expenses may be pursued where permitted by law.

Payments made via bank transfer, UPI, wire transfer, or other manual methods are final once the license key is issued. WHATSENDER PRO is not responsible for delays caused by incorrect reference numbers, wrong beneficiary details, intermediary bank holds, or holidays.

License keys for bank transfer orders are issued only after payment is verified in our account. If you cancel or reverse a transfer after receiving a key, you remain liable for the full license fee and may face license revocation.

• Always use the exact payment reference provided on the bank transfer page.
• Submit proof of payment only through official support channels.
• Overpayments and underpayments are not automatically refunded; contact support for manual review.

Reseller, agency, white-label, and bulk license orders are final upon key delivery unless a separate written agreement signed by WHATSENDER PRO states otherwise.

Resellers are responsible for passing this Refund Policy to end users. WHATSENDER PRO does not process refunds to end users who purchased through unauthorized resellers.

Volume discounts, partner pricing, and enterprise quotes cannot be applied retroactively to prior retail purchases.

To request a refund review, please write to us at sales@whatsenderpro.com with your transaction details and we will assist you further. Approval is at WHATSENDER PRO's sole discretion and is not guaranteed.

Required Details

• Proof of purchase (receipt or transaction ID).
• The license key provided to you.
• A detailed explanation of the issue or reason for the request.
• Screenshots, logs, or support ticket reference if reporting a technical defect.
• The email address used at checkout and the machine name where the license was activated.

All requests are processed after thorough verification by our sales department.

Approved refunds, if any, are returned only to the original payment method and may take 7–21 business days depending on your bank or payment provider.

Partial refunds are never issued. Approved cases receive a full refund of the license purchase amount only, excluding non-recoverable payment processing fees.

Repeated refund requests, abusive language, or false claims may result in permanent denial and account blacklisting.

WHATSENDER PRO may request remote diagnostic logs, activation records, or support history before any decision.

Statute of limitations: refund requests must be submitted within seven (7) days of purchase unless mandatory law requires a longer period.

For technical support before requesting a refund, contact support@whatsenderpro.com within 24 hours of purchase.

You agree to indemnify WHATSENDER PRO against any claim, chargeback fee, regulatory penalty, or legal expense arising from your refund request, payment dispute, misuse of the Software, or violation of applicable policies.

• WHATSENDER PRO's total liability relating to any refund claim shall not exceed the license fees you paid in the twelve (12) months preceding the claim.
• We are not liable for indirect, consequential, or punitive damages arising from denied refund requests.
• Denial of a refund does not constitute breach of contract where this policy applies.

Nothing in this Refund Policy is intended to exclude or limit rights that cannot be excluded or limited under mandatory consumer protection law in your country of residence.

Where mandatory law grants you a non-waivable refund or cooling-off right, WHATSENDER PRO will comply to the minimum extent required — but you must still provide accurate information and not abuse the process.

This Refund Policy is governed by the laws of India. Subject to mandatory consumer protections, courts at New Delhi, India shall have exclusive jurisdiction over disputes relating to refunds or cancellations.

Before initiating legal proceedings, you agree to contact WHATSENDER PRO and allow thirty (30) days for good-faith resolution.

Electronic purchase records, activation logs, and email delivery confirmations maintained by WHATSENDER PRO are prima facie evidence of license delivery and use.